Refund policy

We offer a 30-day return window starting from the day your order is delivered.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Opened or used products are not eligible for returns or refunds due to hygiene and safety reasons.

Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer. Refunds or replacements will not be issued for address errors.

You can always contact us for any return questions at info@lumiwear.store

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@lumiwear.store